Effective Communication in the Virtual Environment

General information

Type:	OPT	Curs:	1	Period:	S semester
ECTS Credits:	2 ECTS

Teaching Staff:

Group	Teacher	Department	Language
Year 1	Katie Annice Carr	Dirección de Personas y Organización	ENG

COURSE CONTRIBUTION TO PROGRAM

This course focuses on effective day to day communication online. We will look at best practices for online written communication (e-mails, comments, whatsaps, messengers, posts), practice and develop communication via video (meetings (Zoom, Teams, etc), webinars and prerecorded videos. Throughout the course we will look at preferred communication styles and how this affects communication with others, developing assertiveness, giving feedback, saying no, running a meeting among others. This course will be highly practical as students will develop their preferred methods of communication as well as identifying areas for ongoing improvement.

Course Learning Objectives

This course seeks to develop student's interpersonal communication, presentation techniques and teamwork in general while also developing key areas such as:
Familiarity with best practices for online communication of all types.
Increased knowledge of technical elements (lighting, sound, etc)
Key technological solutions for online collaboration and communication.
Increased self-knowledge of communication talents and limitations on and off line.

CONTENT

1. Modules This course has 5 modules one for each day: 1. Communication styles and needs 2. Teams and empathy 3. Connection and focus 4. Techniques, Technology and real life 5. Finding a balance
2. Activities Throughout the course we will use different activities to help students to develop their online communication skills. These range from running meetings to creating professional standard videos, to presenting ideas in innovative ways. Throughout the course, students will work individually and in small groups as well as sharing progress with the whole class.

1. Modules

This course has 5 modules one for each day:

1. Communication styles and needs
2. Teams and empathy
3. Connection and focus
4. Techniques, Technology and real life
5. Finding a balance

2. Activities

Throughout the course we will use different activities to help students to develop their online communication skills. These range from running meetings to creating professional standard videos, to presenting ideas in innovative ways. Throughout the course, students will work individually and in small groups as well as sharing progress with the whole class.

Methodology

This course uses the flipped classroom methodology with the reading and background work being done by students prior to coming to class to enhance the in-class experience. Aside from this we rely heavily on coaching and leadership techniques as well as elements of Expressive Arts Therapy, Lego Serious Play and Design Thinking.

Assessment criteria

Reading reflection - prior to coming to each class students will be given an article to read and answer a couple of questions on. After each class they will be asked to reflect on a specific question and upload their answer.

Participation - students will be assessed on how they participate in class.

Final in-class presentation - Students will create a final presentation in teams

Each student will create an individual video showcasing their online communication

Reading and reflection 20%
Participation 20%
Final in-class presentation 35%
Final video 25%

Bibliography

Non- essential reading list
Working From Home: Making the New Normal Work for You
Karen Mangia

Pantsless Nation: HR Guidance for Mastering Remote WorK
Jada Willis

The Long-Distance Leader: Rules for Remarkable Remote Leadership
Kevin Eikenberry

Timetable and sections

Group	Teacher	Department
Year 1	Katie Annice Carr	Dirección de Personas y Organización

Timetable Year 1

From 2024/1/29 to 2024/2/2:
From Monday to Friday from 9:00 to 12:30.

Effective Communication in the Virtual Environment (2235.YR.014415.1)